Service Design

We help you design new digital products and services that change industries and improve ways of working.

Business critical digital services

Launching a digital product or service requires the right combination of business strategy, user experience and technology expertise.

For a competitive edge, speed to market is essential. With rapid iterations you can learn from your users, evolving and adapting to their needs quickly.

We design new digital products and services that are built for the long-term. We treat performance, scalability and architecture (the avoidance of 'technical debt') as seriously as we do user experience, business objectives and functionality.

We brought together travel, news, social media and weather into an interactive touchscreen used directly during live broadcast.

Client success

We help our customers engineer big ideas into new digital products and services that deliver better engagement and create new revenue streams.

Innovative retail kiosks

Innovative retail kiosks

We helped AEG transform the consumer buying experience using kiosks, in John Lewis stores, that help consumers find the right appliance for their needs.

We make our own products and services.

We make our own products and services.

We have also launched our own products and services, most recently a social media aggregation service. Find out more

The digital platform for a new television station

The digital platform for a new television station

We built the digital platform to underpin this new British television channel – broadcast on Freeview, satellite, cable and online – entirely from scratch and within six months.

What we do

We help the world's best companies turn big ideas into bigger outcomes. We help them create new products & services that improve customer engagement and build new revenue streams.

First and foremost a technology company, we bring together business strategy, customer experience and analytics with considerable engineering capabilities.

Our approach builds greater engagement, creates new revenue streams and shapes the digital landscape.

We help to:

  • Create new digital products & services
  • Build new revenue streams
  • Improve customer experience
  • Build competitive advantage
  • Improve your speed to market
  • Avoid architecture and usability issues

An interactive studio for live broadcast

We brought together live travel, news, social media and weather to power the London Live news programmes

View project

Working with us is different

We blend technology, service design, business strategy and deep integration expertise to deliver innovative digital products and services.

World-class customer experience

World-class customer experience

We help you understand and meet your customer needs, putting the right strategy in place to increase user engagement and adoption.

Modern & scalable architectures

Modern & scalable architectures

We treat performance, scalability and architecture as seriously as we do user experience, business objectives and functionality.

Complex and mission critical

Complex and mission critical

With one-week iterations, continuous deployment and agile risk management, we help you bring mature and stable products to market faster.

Service Design

Case Study

Interactive screens: Travel, weather and social media for live broadcast

Bringing together travel, weather and social media for live news broadcast

Case Study

NearDesk: An innovative service for flexible working

Launching a new business model to enable flexible working across a network of 250 venues

ArticleTechnology

Approaching mobile development in 2016